Why Use an Online Fax Service?

Fax services bridge the transition gap between the archaic fax machine and complete electronic communication. To maintain good customer relations many companies do not want to give up their fax numbers, since some clients prefer this method to transfer documents. Fax services provide a reasonably priced fax option without requiring their subscribers to have a fax machine, a fax modem or even a phone line.

There are many reasons to consider employing a fax service, including:

  • Save Money – Most fax services require a yearly fee that is less than just two toner cartridges for a fax machine.
  • Reduce Paper Use – Reducing paper waste saves money and helps the environment.
  • Send Faxes Through eMail – Online fax services can send faxes through an email account or from a fax machine to an email address.
  • Reduce Long Distance Charges – Web based fax transfers, which use Internet services, eliminate costly long distance charges.
  • Manage Faxes – With a fax service you can review inbound/outbound faxes and their send/receive times from your computer.
  • Upgrade to Electronic Communication – Through a fax service, you can evolve to complete electronic communication, utilizing a myriad of formats and storage options.
  • Maintain Privacy/Security – Many fax services support advanced encryption methods and deliver to specific email addresses. With a fax service, you do not have to worry about sensitive documents printing on a shared fax machine.
  • Achieve Portability – Since faxes can be checked from an email account, you no longer have to wait at the fax machine to receive an important fax.

In this site, you'll find articles on fax related subjects, as well as comprehensive reviews and a side-by-side comparison to help you make an informed decision on which service is right for your fax service needs.

At TopTenREVIEWS--We do the research so you don't have to.™

What to Look for in an Online Fax Service

Most fax services provide similar services and pricing, so when considering which company to use, evaluate your faxing practices. It is important to know whether you generally send or receive more faxes. Many fax companies offer different packages such as send only, receive only or a combination of the two. Also, think about where you send faxes, some services offer different rates per minute for long distance faxes or charge more for international faxes.

Once your faxing practices are quantified, look through the fax service review matrix above to see which service offers the number of faxes you need at the price you want to pay.

Below are the criteria TopTenREVIEWS used to evaluate online fax services,

  • Feature Set – The feature set includes the tools and services available through the fax service. An exceptional service not only sends and receives faxes through an email account but also has other features such as forwarding, notifications and storage options.
  • Ease of Use – The ease of use criterion rates how simple it is to use the service to send/receive faxes and evaluates the web interface.
  • Customer Service/Support – The customer service rating considers the contact methods available and how quickly a company responds with helpful, courteous answers.
  • Price & Extra Costs – We reviewed the price of the fax service and extra costs such as signup fees, cost per fax, toll free charges and other costs.

If you're interested in retiring your fax machine, reducing costs and gaining office space, while not compromising customer service - see MyFax, our choice for the best fax service.

 
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Faxing Services Review 

Retire Your Fax Machine

Reduce costs, gain space, eliminate busy signals and maintain good customer relations-communicate electronically with an online fax service.

Rank #1#2#3#4#5#6#7#8#9#10
Excellent score   Excellent
Very good score   Very Good
Good score   Good
Fair score   Fair
Poor score   Poor
MyFax RingCentral Fax MetroFax TrustFax FaxFreedom MaxEmail Send2Fax Fax Telus ClickFax
MyFax RingCentral Fax MetroFax TrustFax FaxFreedom MaxEmail Send2Fax Fax Telus ClickFax
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Lowest Monthly Price Buy MyFax
$10.00
Buy RingCentral Fax
$7.99
Buy MetroFax
$12.95
Buy TrustFax
$9.95
Buy FaxFreedom
$9.95
Buy MaxEmail
$9.95
Buy Send2Fax
$8.95
Buy Fax
$9.99
Buy Telus
$14.95
Buy ClickFax
$9.95
 
Overall Rating Excellent Excellent Excellent Excellent Very Good Very Good Very Good Very Good Very Good Very Good
Ratings
Feature Set Excellent Excellent Very Good Very Good Very Good Excellent Very Good Very Good Very Good Good
Ease of Use Excellent Excellent Very Good Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Customer Service Excellent Excellent Very Good Excellent Very Good Very Good Very Good Very Good Very Good Very Good
Price/Extra Costs Excellent Excellent Excellent Very Good Very Good Very Good Very Good Very Good Good Very Good
View Specifications Go! Go! Go! Go! Go! Go! Go! Go! Go! Go!
View Screenshots View MyFax screenshots View RingCentral Fax screenshots View MetroFax screenshots View TrustFax screenshots View FaxFreedom screenshots          
Extra Costs
Setup Fee Free Free $9.95 Free Free $10.00 Free $9.95 $12.95 $9.95
Sent Faxes Over Limit $0.10 $0.06 $0.03 $0.10 $0.07 $0.10 $0.10 $0.10 $0.12 $0.10
Received Faxes Over Limit $0.10 $0.06 $0.03 $0.10 $0.07 $0.10 $0.10 $0.10 $0.12 $0.10
Fax Storage (Per Month) $0.00 $0.00   $0.00 $0.00 $0.00 $3.00 $0.01/Fax $0.00 $39.95
More Fax Plans
Enterprise Plan (over 800 faxes / month)     Check Mark              
Fax Sending Features
Send Free Faxes Per Month 100 150 500 120 100 0 100 100 0 50
Email to Fax Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Fax to Multiple Recipients Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Fax Delivery Receipt in Email Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Fax Delivery Receipt on Cell Phone/Pager Check Mark Check Mark Check Mark   Check Mark Check Mark        
Auto Re-Send Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Send Multiple Documents in One Fax Check Mark Check Mark Check Mark Check Mark   Check Mark Check Mark Check Mark Check Mark Check Mark
International Faxing (Add-On) Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Fax Receiving Features
Receive Free Faxes Per Month 200 150 500 120 100 200 100 100 200 50
Fax to Email Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Receive Faxes in Multiple Email Accounts Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Receive Multiple Faxes at the Same Time Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Forward Faxes to Other Fax Numbers Check Mark Check Mark Check Mark   Check Mark Check Mark Check Mark Check Mark Check Mark  
Toll-Free Fax Numbers Available Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Local Fax Numbers Available Check Mark Check Mark Check Mark   Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Vanity Fax Numbers Available Check Mark Check Mark     Check Mark Check Mark        
Web Based Faxing Features
Fax via Web Interface Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Fax Storage No Limit No Limit No Limit 20MB No Limit No Limit No Limit No Limit No Limit No Limit
Fax Storage Duration (Days) 365 30 Days 30 Days Until Full 365 30 90 30 14 30
Schedule Fax Delivery Time Check Mark   Check Mark       Check Mark   Check Mark  
Additional Faxing Features
Create Fax Cover Page Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Real Time Fax Reports (Fax Logs) Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
No Required Contract to Sign Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Sign Your Faxes Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark     Check Mark  
Print Sent/Received Faxes Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Email Plugin Available (Outlook/Outlook Express) Check Mark Check Mark Check Mark Check Mark   Check Mark Check Mark Check Mark Check Mark Check Mark
Add Attachments Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
PDF Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
TIFF Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Microsoft Word Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Microsoft Excel Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Security
Password Protection Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
SSL Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark  
VPN               Check Mark    
PGP Check Mark Check Mark                
Help/Support
Toll-Free Phone Support Check Mark Check Mark Check Mark Check Mark Check Mark   Check Mark Check Mark Check Mark  
User Guide Check Mark Check Mark Check Mark       Check Mark Check Mark    
24/7 Customer Support Check Mark     Check Mark         Check Mark  
FAQ Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Email/Online Forms Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark
Live Chat Check Mark Check Mark   Check Mark            
Free Trial/Demo/Tour Check Mark Check Mark Check Mark Check Mark Check Mark Check Mark   Check Mark Check Mark Check Mark
 
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Lowest Monthly Price Buy MyFax
$10.00
Buy RingCentral Fax
$7.99
Buy MetroFax
$12.95
Buy TrustFax
$9.95
Buy FaxFreedom
$9.95
Buy MaxEmail
$9.95
Buy Send2Fax
$8.95
Buy Fax
$9.99