PROS / eFax is highly intuitive with a full complement of rich faxing features, including mobile access.
CONS / The per-month fax limit is restricted to 150 for each faxing and receiving, some of the most restricted limits compared on our review.
VERDICT / While it doesn't offer the same value as other services on our lineup, eFax's features and usability may well be worth the slightly higher price tag.
A well-known player among internet fax services, eFax is a flexible digital faxing platform that allows you to send and receive faxes via email, the internet and your mobile device. Although it's not as favorably priced as some competitors are, eFax delivers rich features that are ideal for small to mid-sized businesses.
The eFax Plus plan gives you 150 incoming pages and 150 outgoing pages. This is significantly lower than most of the other fax services on our review and isn't as flexible as those services that allow you to share a total page amount between the two functions. Any sent or received faxes that exceed these limits costs 10 cents per page. While this plan may be suitable for smaller offices or business that don't heavily use faxing, it doesn't provide as much value as some of the other online fax services we reviewed. eFax plans are pricier than most competitor's entry-level plans, with a smaller faxing limit. Additionally, the service charges more per fax than our higher-ranked fax services. You can sign up for an annual plan that offers some savings over the monthly option.
Although its pricing isn't highly competitive, its feature set is. eFax provides a number of notable features that make faxing quick, easy and convenient. It seamlessly integrates with Microsoft Outlook and other widely used email clients so that you can efficiently send and receive fax documents as email attachments directly from your inbox. The service also has a digitalized signature feature that allows you to sign faxes online. You simply create a signature stamp that you can drag and drop into the documents. This is far easier and more convenient that printing, signing and scanning documents that require a signature.
The flagship features of this digital faxing service are its large file sharing and mobile access. Using your online account, you can send and receive files that are too big for email. The service also has apps for iPhone and Android that enable you to conveniently send and receive faxes for your smartphone at any time. With such broad accessibility, you can manage your faxes from virtually any device with an internet connection.
Another strong suit of this fax service is its intuitive and polished user interface. The initial home screen is divided into four main categories that allow you to navigate your account with ease. You can send and receive faxes through the message center, which works like an email client, fostering a quick and easy familiarization among new users.
eFax has 24-hour toll-free telephone assistance. It also provides email support. There's an exhaustive list of troubleshooting FAQs and a handy PDF user guide that you can download from the company's website. The guide offers step-by-step instructions and tips on how to use all faxing features and how to navigate the interface.
This online fax service may not be the best option for small businesses that send a high volume of faxes every month because of the limited free faxes and high usage charges. However, for small to mid-size businesses, its breadth of features, wide-ranging accessibility and notable ease of use may be worth the slightly higher cost of using eFax.