eFax Reviewer's Comments
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eFax, supported by J2 Global Communications, provides a good selection of online faxing features. Through this service, you can send all your faxes from your email account or through their web interface. However, this service places behind many of the other services reviewed because their customer support failed to answer any of our questions.
Summary:
When reviewing this product we encountered several frustrating interactions with eFax’s customer support team. When we first attempted to contact customer support through the chat option, instead of answering our questions, we were continually pushed to buy the product. We ended up completing the conversation without any of our questions answered. The second time we contacted the live chat operator, our questions went again unanswered and we were referred to an email address and the operator logged off.
eFax offers many useful features, however their unresponsive customer service prevents this product from placing any higher in our online fax service review.
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