MyFax has a simple interface and lets you send faxes online or through email. The online fax service has easy integration with Microsoft Office and Outlook. You can send documents to multiple recipients and store an unlimited number of faxes. Storage duration is limited to one year.

The online fax service offers several account-management features, including password protection, local and toll-free fax numbers, auto-resend and several ways to access support. The basic fax service lets you send as many as 100 fax pages and receive as many as 200 before overage fees of 10 cents per page kick in.

MyFax accommodates those who need a high level of security with SSL encryption and additional data-encryption methods. It works with any fax machine, so there's no need to worry about hardware compatibility. It provides delivery confirmation and allows you to schedule faxes to send.

If your sales force or support organization uses ACT customer management software, MyFax integrates seamlessly with the management software so everything customer related is handled by one application. Another feature that impressed us is the ability to use MyFax from handheld devices including the iPhone and BlackBerry mobile phones. MyFax converts paper faxes to standard TIF or PDF electronic documents.

Sending and receiving faxes through MyFax is as easy as sending an email with an attachment. The service converts the body of the email to a cover letter and the attachment is the body of the fax. Incoming faxes arrive as an email with an attachment.

MyFax provides toll-free 24-hour phone support, online chat, email support and extensive online help, including demos and FAQs. We contacted this service's support numerous times through its live chat service and support telephone. MyFax responded to our inquiries within one minute. Each of its helpful agents provided us with courteous answers that indicated their high level of expertise.

The service's knowledgebase has FAQs, tutorials, easy-to-find contact information and video tutorials. You can find answers to your questions on the website in less time than it would take to talk to a customer-service representative.

If you need more than 300 faxes per month, MyFax offers its Most Popular and Fax More plans. The Most Popular plan includes a combined total of 400 send and receive fax pages per month for $20, while the Fax More plan lets you send 400 and receive 400 fax pages for $40 a month.

MyFax offers a straightforward price structure with no set-up fee. Each of its plans comes with all features offered by the service, eliminating the need to sign up for the more expensive plan to get the most for your money. For those who don't want to pay monthly fees, this service lets you choose an annual plan and save a few dollars.

MyFax Summary:

For those interested in an email-based fax service, MyFax offers the most features and fax allotments for the price. Compatibility with mobile and desktop devices, combined with stellar support, make the service an easy choice if you need a reliable and easy-to-use faxing plan.



MyFax is user friendly and has a full complement of support options.

This service has no electronic signature or mobile fax alerts.

The Verdict:

MyFax is a solid option to satisfy most faxing needs.