TrustFax Reviewer's Comments
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Save time, money and paper with TrustFax, "TopTenREVIEWS Silver Award" recipient. TrustFax, a product of Comodo Group, offers the best storage time available—unlimited. They offer most basic services including some exclusive features like a filing cabinet for virtual storage.
TrustFax is one of the top fax services on the market with an admirable goal to decrease the demand for paper. They also provide a qualified, responsive customer service team. However, their basic service does not offer as many faxes as MyFax.
TrustFax Screenshots. Click to Enlarge
Feature Set:
TrustFax provides some impressive features and several service options including a monthly plan, a broadcasting service and a yearly payment option. Unlike other services, TrustFax does not have a storage time limit, you can store up to 20 MB of faxes for as long as you want.
This service offers many extra features, such as spam free and toll free fax numbers, a control panel, a filing cabinet, international faxing and a secured mailbox. The filing cabinet can store anything from photos to documents to music, and you can send faxes to over 250 countries at a low rate.
Despite TrustFax’s remarkable feature set, they are missing a few options that MyFax includes with their basic plan, such as fax forwarding and the ability to schedule fax send times.
Ease of Use:
TrustFax is a cinch to use, just select the send a fax button and fill in the blanks, the whole process is self-explanatory and the program is easy to master.
As mentioned above, they support a control panel that gives users access to many features including the secured mailbox, fax tracker, account manager and file cabinet. Through the account management tool, pages can be monitored and credit added.
Customer Service:
TrustFax has excellent customer service and support. They offer 24/7 email support, a chat service, EST phone support and host comprehensive FAQ pages and a fax glossary. We contacted TrustFax through the chat service and the customer service representative was helpful and patient with our long list of questions.
Price/Extra Costs:
The service fees are comparable to other services; their Pro plan is $9.95 per month, without a set up fee and supports 120 inbound/outbound faxes per month. Faxes beyond 120 cost 10 per fax. They also offer a yearly plan at $19.95 per year and a Premier plan at $18.95 per month. The Premier plan supports up to 240 free faxes per month and an extended memory at 100 MB.
Summary:
TrustFax offers aggressive rates and flexible storage options, coupled with a leading customer service team. The yearly plan, unique to this service, is an excellent choice for small businesses that prefer email but still have clients that require a fax option.
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